Product Repairs & Warranty Claims
In order to provide you with the best service possible and to expedite all product repairs and warranty claims, please note that we require certain actions and information from you. Partial details follow. For complete details please contact our Inside Sales Department, or send an email to: firstname.lastname@example.org
RETURN AUTHORIZATION NUMBER : A Return Authorization Number (RA#) is required prior to all product returns. Contact MurCal’s Inside Sales Department to receive a Return Authorization Number.
COMPLAINT / REQUEST DETAILS : Product return requests require a detailed explanation of the problem or complaint in order to receive a Return Authorization Number. Your detailed explanation will help the manufacturer’s repair department diagnose the problem faster and more efficiently. This step is required for both warranty and non-warranty repairs.
EVALUATION FEE : An Evaluation Fee will apply to non-warranty product inspections. This fee may be applied toward repaired or replaced units. We will advise you of this fee and its application when you request the Return Authorization Number.
REPAIRS : Some products may not be repairable because of design, cost to repair compared with cost to replace, and other factors. We will advise you when your request for a Return Authorization Number is received.
Click here to download the pdf version of the Warranty & Repair instructions.